Contact

Last updated: 16 June 2026

Whether you need help logging in, want a refund, or have a question about your dog's routine, the same human team reads every message.

Email support

support@theitchloop.com

For general questions, login issues, refunds.

Privacy & data

privacy@theitchloop.com

Data access, deletion, GDPR requests.

Response time

Within 24 working hours, Mon–Fri (UK time).

Before you email about a refund

Every purchase is covered by our 30-day money-back guarantee. Email us from the address you used to buy, and we will refund without questions. Full details on our Refund Policy page.