We're here to help
Contact
Last updated: 16 June 2026
Whether you need help logging in, want a refund, or have a question about your dog's routine, the same human team reads every message.
Email support
support@theitchloop.co.uk
For general questions, login issues, refunds.
Privacy & data
privacy@theitchloop.co.uk
Data access, deletion, GDPR requests.
Response time
Within 24 working hours, Mon–Fri (UK time).
Registered address
[YOUR COMPANY NAME]
[YOUR UK REGISTERED ADDRESS]
Company No. [COMPANY NUMBER]
Before you email about a refund
Every purchase is covered by our 180-day money-back guarantee. Email us from the address you used to buy, and we will refund without questions. Full details on our Refund Policy page.