Refund Policy

We want you to feel completely confident trying The Itch Loop Escape Plan. That is why every purchase is covered by our 180-day "Peaceful Paws" Guarantee.

How the guarantee works

• You have 180 days from the date of purchase to request a full refund.
• No questions asked. You do not need to prove the routine "did not work".
• The refund is for the full amount you paid (currently £27).

How to request a refund

1. Email support@theitchloop.co.uk from the same email address you used to buy.
2. Use the subject line: Refund request.
3. Include the order date if you have it (not required).

Timing and method

Refunds are processed via Stripe to the original payment method within 7 working days of approval. Depending on your bank or card issuer, the funds usually appear in 2–10 working days after that.

What happens to your account

Once a refund is issued, access to the member area, downloads and any future updates for your account is revoked. You may not redistribute materials downloaded before the refund.

Chargebacks

If you have a concern, please email us first — we will refund willingly within the 180-day window. Initiating a chargeback without first contacting support may result in account termination and may be disputed under our Terms of Service.

Your statutory rights

Nothing in this policy affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.